Frequently Asked Questions


TICKETS

I want to bring a baby/babe in arms - do they need a ticket?

Yes, they do! We need to know at all times how many souls are on site so whilst they are free, a ticket is required.

What is the payment plan and how do I use it to purchase my 2025 tickets?

Depending on when you book, you can pay in monthly installments until the festival.

I can’t find my ticket! Help!

Don’t worry! We can send it to you again! Please email custcare@skiddle.com

Where do I collect my wristband?

At the ticket desk next to the WILDHOOD Kitchen.

Why is there a cost for Under 3s?

There’s a lot on at WILDHOOD for this age group and so we decided to charge a minimal amount to help towards these specific activities and amenities.

Can I get a refund?

All tickets are non-refundable. You can pass them on or sell them to friends and family.

FESTIVAL

I’ve got a day ticket, what are the festival opening times?

10am to 6pm 

Is there a site map?

Yes, we’ll add site map to the website closer to the time.

When can I see a copy of the programme / timetable?

Usually about two weeks before the festival but you keep an eye on our social media for the line-up and spotlights on all our performers and participants. You can also sign up to our newsletter for weekly updates in the months prior to the festival.

Do I have to book any of the activities in advance?

No, everything you see, you can do! We’ll be offering a chance to pre-book a small number of activities – the most popular but limited ones. More on these ADDventures in May 2025 - these are completely optional though as you can queue for these activities throughout the day too!

What type of food and drink is on offer?

Lots! We have a fantastic variety of food trucks catering for everyone including all of those with food allergies.

Will the food and drink vendors accept cards?

Yes, they all do.

How much is the car park?

Nothing!

Can I charge my phone?

Yes, you can do this in the WILDHOOD Hub, just up from the Castle Lawn.

Are there water points?

Yes in the campsite and in the WILDHOOD Kitchen.

Can I bring my dog?

With 22 peacocks in residence we had to make the hard decision to say no to dogs. Sorry!

CAMPING

Where do we camp?

In our lovely WILDHOOD Camping Village! We’ve a general camping area, a quiet camping area, a campervan/caravan area and a glamping area. We operate a no car campsite from 9am on Saturday until noon on Sunday so providing you arrive before the cut-off time, you can drive up to your pitch to unload before parking up. Don’t worry, it’s not at all far and if you arrive after 9am, there are wheel barrows and lots of lovely staff to help you with your things.

When can I arrive if I’m camping?

From 4pm on Friday 6th June 

Is it possible to reserve a space in the campsite beside friends?

Unfortunately we’re not able to do this – the trick to this one is to all arrive together!

We’ve got a campervan and our friends are bringing their own tent - can we be beside each other?

The campervan area is in the same campsite so if you were to arrive at the same time, you could technically be beside each other but please arrive early if you’d like to try and make this happen.

We’ve got a campervan and our friends are bringing their own tent - can we be beside each other?

The campervan area is in the same campsite so if you were to arrive at the same time, you could technically be beside each other but please arrive early if you’d like to try and make this happen.

Can I bring alcohol?

Yes, you can. We’d prefer no glass please and alcohol can only be consumed within the campsite. There’s strictly no alcohol to be brought into the festival site as this is a licensed area.

Can we bring small BBQs or a stove to cook food?

Yes, absolutely but no disposables please.

Can I leave the festival and come back in?

Yes, absolutely.